a lil pricey but they do great work
I have always taken my vehicles here for electrical problems. Early this year I had an electrical problem with my vehicle, after waiting there 3 hours I was told that my heater relay was bad, they said it would cost $375 dollars total to replace it. Well they do send a you a text with a diagnostic of the problem and the piece they need to replace. While I was Very Skeptical to allow them to do it because of the price, I did. While waiting I goggled the part sent to me and it was only between $29 and $45 dollars online, so I questioned the receptionist there who gave me a grin and said she didn't know why. So I figured it was just cheap parts online and let it go. Earlier this month now I had another issue with my truck, so happened that for some reason every morning my battery was dead and needed a jump start. I took it to a mechanic and was told that it was my battery, so I went to Sears and bought a new Diehard battery and a week later the same problem. Returned to the mechanic who then told me it wasn't the alternator or the battery, he said it was an electrical problem and asked me if I had done any recent work on my vehicke, and I said the only thing I had done was replace the driver's side mirror which for some reason wasn't working 100% properly after I installed it, but he said that would have NOTHING to do with my battery dying so once again I returned to Liberty Auto and spoke to Juan. I got there at 8:30 and after waiting there so many hours, Juan tells me that the problem was a computer module which is basically the driver's side power locks and window control. He said it would cost $350 dollars for the parts and labor. So I said let me ask my wife only to play it off because I knew how to change this part myself and now that I knew what the issue was I wanted to give him an excuse to bring my truck another day. So I told JUAN that my wife wanted to wait until the weekend that she gets paid to do it and then he says, we'll I can put a bypass for now and fix it for $125 dollars, so I said that no I want the piece changed so that I'd be back on the weekend and he said not a problem. Then when I walk to the counter to get my keys, Juan says that I needed to leave at least a $75dollar deposit to order the piece and I said no!, that I would bring the truck back and he said not a problem. Now mind you I got there at 8:30am and left at 4pm very frustrated for waiting all that time. Anyhow I go home and order the module online for $37 dollars and arrived 5 days later. So I get to work and as I start taking offl the few screws that hold the door, I realize that one screw is not falling off, so I carefully pull the door panel off and see that the top screw had pierced through the center of a rubber little hose that held different little cables inside. So I cut the little hose and saw that the screw which I HAD PUT BACK when I replaced the mirror, had accidentally pierced through the hose of wires and was making contact with 3 different wires (the screw touching all three at the same time). So I tape each of the three wires with electrical tape and guess what? Now my mirror worked 100% and I wondered if that was the electrical problem my vehicle was having with the battery, so I held off on replacing the new piece and guess what? 2 weeks later no problems whatsoever with my battery. Now you're probably wondering why I wrote all this, we'll I did it just to help you all to not get ripped off by this place. You see the WORST PART OF IT ALL IS, that while I was waiting for my truck the mechanic had the door panel out and leaning on the outside of the trucks rear door, WHICH MEANS he had to notice that the screw was piecing the hose when HE took off the panel and they knew that nothing needed to be replaced, simply just tape up the exposed cables the screw accidentally pierced and problem solved, but instead they lied to me and were trying to charge me $350 dollars to fix.Now, when I told them I would return on the weekend the tech put everything back including the screw through the wires so the problem continued.THIEVES
need my truck for work and they know it nnd made repairs rightaway back in business ,thanks juan
They wanted to charge me 50$ dollars to perform an alignment, behold, a series of problems arise, first they said I needed a new ball joint, which is fine, but they said the alignment was 59 plus tax which in paterson new jersey is 3.5%, the total was 79$, um what? 59 * .035 is only 2 dollars and change, if you want to get hit with bizarre mathematics, and over valued work,this is the place for you! Then, it seems I needed a tire caliper, well according to a previous mechanic that replaced both tie rods, there was nothing wrong with my calipers. Lets just face it folks, paterson is an illusory realm of "cheap prices" where you trade off quality and honesty for the illusion of cheap prices, do not waste your time.
We have known Juan for about 10 years and he has always been great to us. He and the team are cool, calm, honest, and competent. We appreciate working with them and having them close by. Thank you!
Liberty Auto Electric is a US Car Repair based in Paterson, New Jersey. Liberty Auto Electric is located at 101 Straight St, Paterson, NJ 07501, USA.
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